Orda Terms of Service

1. Accepting these terms

By creating a company in Orda, accepting an invitation, signing in or otherwise using the Service, you agree to these terms. If you accept them on behalf of a company, you confirm that you are authorised to bind that company.

You must be at least 18 years old to use Orda.

If Green Hills Tech and a Customer sign a separate written agreement, that agreement prevails over these terms where they differ.

2. The Service

Orda is a cloud business management service (ERP) for companies, available through the web app at app.orda.ghtech.ai and the Orda phone apps for iPhone and Android (the “Service”). It covers sales, purchasing, stock, accounting, approvals and reports. We may add, improve or change features over time, and some features may depend on the plan agreed with you.

Orda is a tool for keeping your business records. It does not give accounting, tax, legal or financial advice. You remain responsible for your books, tax filings and business decisions, and should check them with qualified advisers.

3. Accounts and security

• Give accurate information when you create a company or an account, and keep it up to date.
• The Customer’s administrators invite users, give them roles and branch permissions, and are responsible for turning off access when someone leaves.
• Keep passwords, approval PINs and devices secure, and do not share an account between people. We recommend two-step sign-in, especially for owners and administrators.
• Tell us at once at support@ghtech.ai if you suspect that someone has used an account without permission.
• The Customer is responsible for what happens under its users’ accounts, unless it is caused by our breach of these terms.

4. Acceptable use

You and your users must not:

• break any law, or use the Service for fraud, money laundering, tax evasion or to keep false records;
• upload content that you have no right to use, or that is unlawful or contains viruses or other harmful code;
• try to access another company’s data, or get around security, permissions or limits of the Service;
• scan or test the Service for weaknesses without our written permission (if you find a weakness, please report it to us);
• overload or disrupt the Service, for example with excessive automated requests;
• copy, resell or sublicense the Service, or reverse engineer it except where the law allows this;
• use the Service to build a competing product.

If we reasonably believe that these rules have been broken, we may investigate and take action, including suspension under section 10.

5. Your data

• Ownership: the Customer owns all business data that it and its users enter or upload into Orda (“Customer Data”). We claim no ownership of it.
• Our use: you allow us to store, copy, process and display Customer Data only to provide, secure and support the Service, and as the law requires. We process personal data in Customer Data on your behalf, as described in our Privacy Policy.
• Your responsibility: you are responsible for the accuracy and lawfulness of Customer Data, and for having the right to enter personal data about your customers, suppliers and staff, including giving any notice or getting any consent the law requires.
• Confidentiality: we keep Customer Data confidential. Our staff access it only when needed to run, secure or support the Service, or when you ask us to.
• Export: you can export lists and reports from the app at any time, and ask us for a full export of Customer Data.
• Your own copies: we take reasonable care of Customer Data, but we cannot promise that data will never be lost. Keep your own copies of important records, for example by exporting them regularly.

6. Availability, support and changes

We work to keep Orda available and reliable, but unless agreed in writing we do not guarantee a particular level of availability. The Service may be unavailable at times for maintenance, updates, or reasons outside our control, such as internet, power or provider outages.

We may change or remove features. If we remove a major feature that you rely on, we will tell you in advance where reasonably possible.

Support is available by email at support@ghtech.ai.

7. Fees

Paid plans, prices, billing periods and payment terms are agreed separately between Green Hills Tech and each Customer, for example in a quotation, order or written agreement. Any free or trial use may be limited or ended by us with notice.

Unless stated otherwise, prices do not include taxes. If fees remain unpaid after notice, we may suspend the Service. We may change prices for future periods by giving reasonable notice in advance.

8. Intellectual property

Orda, its software, design, names, logos and documentation belong to Green Hills Tech or its licensors. While your subscription is active, we give you a limited, non-exclusive and non-transferable right to use the Service for your internal business under these terms. No other right is transferred.

If you send us ideas or suggestions, we may use them freely, without any obligation to you.

9. Third-party services

Some features use services of other companies, such as sign-in with Google, push notifications from Google and Apple, or WhatsApp and email when you share a document. Those services are governed by their own terms, and we are not responsible for them.

10. Suspension and termination

• You may stop using Orda at any time, and ask us to close your company’s account by writing to support@ghtech.ai.
• We may suspend access to all or part of the Service if you seriously or repeatedly break these terms, if your use puts the Service, other customers or us at risk, if fees are overdue after notice, or if the law requires it. Where reasonable, we will warn you first and give you a chance to fix the problem.
• We may end the Service for a Customer if it does not fix a serious breach within 15 days of our notice, or for any other reason by giving at least 30 days’ notice.
• When the Service ends, access stops. The Customer can ask us to export its Customer Data, delete it, or both; we complete a verified request within 30 days, except for data the law requires us to keep.
• Sections that by their nature should continue after the end, such as those on data, intellectual property, disclaimers, liability, indemnity and governing law, continue to apply.

11. Disclaimers

The Service is provided “as is” and “as available”. To the extent the law allows, we make no promises other than those in these terms, including that the Service will be uninterrupted or free of errors, or fit for a particular purpose.

Calculations, reports, balances, exchange rates and tax amounts depend on the data and settings you enter. Check them before you rely on them.

12. Limitation of liability

To the extent the law allows, Green Hills Tech is not liable for indirect or consequential losses, such as loss of profit, revenue, business, goodwill or data.

To the extent the law allows, our total liability for all claims relating to the Service is limited to the fees the Customer paid us for the Service in the 12 months before the event that gave rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or wilful misconduct.

13. Indemnity

The Customer will defend and compensate Green Hills Tech against claims, losses and reasonable costs, including legal fees, that arise from Customer Data, from a breach of these terms or of the law by the Customer or its users, or from misuse of the Service.

14. Governing law and disputes

These terms are governed by the laws of the Republic of Iraq. We will first try in good faith to settle any dispute by discussion. If it is not settled within 30 days, either side may take it to the competent courts of the Republic of Iraq.

15. General

• These terms, the Privacy Policy and any separate written agreement with a Customer are the whole agreement about the Service.
• If a part of these terms is found invalid, the rest remains in force.
• If we do not enforce a right at once, we do not give it up.
• The Customer may not transfer its rights under these terms without our written consent. We may transfer them as part of a merger, reorganisation or sale of our business.
• We send notices to the Customer’s administrators in the app or by email. You can send notices to us at support@ghtech.ai.
• These terms are published in Arabic, Kurdish and English. If the versions differ, the Arabic version prevails.

16. Changes to these terms

We may update these terms. We will change the “Last updated” date above and, for important changes, tell Customer administrators in the app or by email at least 15 days before the changes take effect. If you keep using the Service after that, you accept the new terms. If you do not agree, you may stop using the Service and ask us for your data.